FAQ: The Pronto - Fast-Charge Battery
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!

Will the Pronto come with a warranty?

Yes, All of the Pronto battery packs will come with a 365-day warranty!

Last updated: October 07, 2014 10:53

Will there be international wall adapter included?

Yes, the power supply provided with the Pronto will work worldwide with the included adapters.

Last updated: October 07, 2014 10:53

Why is international shipping so expensive?

Shipping lithium ion batteries is a regulatory challenge. Shipping safety regulations require us to use Priority shipping (USPS). Since this class of shipping service is substantially higher in cost than others, we ask our international backers to help cover some of the cost.

Last updated: October 08, 2014 08:21

Will the Pronto charge off of Solar Panels?

There are a bajillion types of solar panels out there. If the panel has a USB out it will work with the Pronto 5. If the panel has a regulated 14V out it will work with the Pronto 12.

Last updated: October 10, 2014 15:14

How do I use the Pronto 12 to charge a laptop or DSLR camera?

There are two options to take full advantage of the Pronto 12's 12V output:

1) Purchase an AC inverter. This will allow you to have a standard AC wall plug that is compatible with your Laptop's wall adapter or DSLR battery charger. This will also open up the possibility of charging other large devices that have AC wall adapters.

2) Purchase the car adapter for your laptop or DSLR battery charger which will plug into the 12V adapter cable included with the Pronto 12.

Last updated: October 13, 2014 13:09

How does the 12V adapter on the Pronto work? Do i need an AC inverter?

The Pronto 12 comes with a barrel plug to 12V auto/marine (cigarette lighter) converter. You can use most appliances that you use in your car, including inverters, up to 100W of power.

Last updated: October 10, 2014 15:14

How long will the Pronto hold its charge?

Lithium polymer batteries have internal self discharge that is dependent on environmental conditions. Stored at room temperature the Pronto will hold the majority of its charge for 2 months, after 3 months the Pronto will need to be recharged.

Last updated: October 07, 2014 10:53

Can I charge the Pronto from a USB outlet?

(1) The Pronto 5 can charge using USB or the dedicated wall charger. (2) The Pronto 12 can only be charged from the dedicated wall charger.

Last updated: October 07, 2014 10:50

What is the battery life cycle for the Pronto?

Under ideal circumstances the Pronto will charge and discharge over 500 times before cell capacity begins to degrade.

Last updated: October 07, 2014 10:50

Does the Pronto have pass-through charging?

No, power output from the Pronto is disabled while the battery is charging. There are many technical reasons why we think this is prudent. The main reasons are that the design is simplified substantially and the maximum power demands of the wall supply and the internal circuitry are reduced.

Last updated: October 08, 2014 14:00

Will the Pronto charge my iPhone in 5 minutes?

No, There are two steps involved with using universal portable batteries such as the Pronto to charge your iPhone on-the-go. 1) Charge the universal battery 2) charge the iPhone.

1) The Pronto charges up INSANELY fast. In 5 minutes, the Pronto 12 stores enough power to charge an iPhone 5 from 0 - 100%. The Pronto 5 stores enough power to charge an iPhone 5 from 0-100% in around 15 minutes.

2) This step is where you use the Pronto to charge your iPhone. A complete iPhone recharge from the Pronto usually take around 60-90 minutes.

Last updated: October 23, 2014 21:28

Which USB devices are compatible with the Pronto?

The Pronto has the ability to charge ANY USB device including: iPhones, Android phones, Windows phones, iPads, Android Tablets, GoPros, and the list goes on!

The Pronto has a built-in "smart chip" which allows it to communicate with your devices and charge them at their maximum rate ( up to 2.4A or 12 Watts).

Last updated: October 13, 2014 08:25

I pledged for 2 Pronto battery packs on kickstarter, why do i owe additional money for it? The addition $6.00 is for shipping. International backers will have to pay a bit more for shipping as well.

Shipping Updates

Current Estimated Shipping Date: October 2015

Manufacturing delays have placed fulfillment to begin in early-October for Pronto 5 battery packs. The Pronto 12 is estimated to ship out late-October

Last Updated At: 08/17/15 | See Kickstarter Update
BackerKit FAQ

What is BackerKit?

BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!

The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.

How does BackerKit work?

After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.

How do I update my shipping address?

BackerKit allows you to update your shipping address until the project is locked down for shipping. To update your address, go back to your BackerKit survey by inputting your email here.

I completed the survey, but haven't received my rewards yet. When will they arrive?

As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.

Why can’t I log into my account?

Request a login link to your survey by entering your email here:
https://pronto-battery.backerkit.com/

BackerKit will send you an automated email with an invite link to whatever email you pledged with.

I never received my invitation. How do I complete the survey?

The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.

Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.

To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.

When will my pledge will be shipped, charged or locked down?

That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.

Can I upgrade or get multiple copies of my pledge?

This depends on the project creator’s decision. If you are unable to see the ‘Want to switch your pledge level?’ after clicking on your pledge amount under “Pledge Level” in your survey, then the project creator would prefer people not to switch pledge levels.

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